MELBOURNE ENCOUNTOUR tours include:

• Opportunity for Morning/Afternoon Tea
• Air Conditioned comfort
• Umbrellas
• Water
• Sunscreen
• Hand Sanitiser
• A gift to remind you of your Melbourne Encountour experience

HYGIENE PROCEDURE

• The tour vehicle has been cleaned inside and out together with all touch points
• Hand Sanitiser is supplied and is centrally accessible to everyone
• A touch free rubbish bin has also been installed

Remember it is your responsibility to board a tour on time at commencement and to reboard on time after each stop. Tours will run to schedule unless unexpected traffic conditions or other factors beyond our control prevent it.

MELBOURNE ENCOUNTOUR may need to respond to changed circumstances by altering content, fares, departure dates and times as required.

Minimum passenger numbers are needed for a tour to operate. We aim to protect the interest of paying customers and a tour’s viability by deterring late cancellations. Therefore the following penalties will be imposed:

• Total loss of fare for cancellation within 24 hours of departure
• 50% loss of fare within 48 hours of departure